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![]() The same submenu lets you authorize the Mac again when you get it back. Sign in with your Apple ID, and click Deauthorize when prompted. In either the Music app or the TV app, choose Account > Authorizations > Deauthorize This Computer. Luckily, deauthorizing a Mac is easy to do. Authorizing another Mac could require that you first deauthorize all your computers, which you can do only once per year. Certain types of repairs might change the identity of the Mac in such a way that it’s no longer authorized but takes up one of your five authorizations. You don’t have to deauthorize your Mac before sending it in for repair, but it could save some headaches later on. Deauthorize Your Computer for iTunes Store Purchases ![]() Quit the utility and then restart the Mac. To do this, start up in macOS Recovery, choose Utilities > Startup Security Utility or Firmware Password Utility, click Turn Off Firmware Password, and enter the firmware password when prompted. Make sure to turn it back on when you get your Mac back.įew people have enabled a firmware password, and Macs with Apple silicon don’t support them, but if you have an older Intel-based Mac with a firmware password enabled, you’ll need to turn it off before the Mac can be repaired. Open System Preferences > Apple ID > iCloud and deselect the checkbox next to Find My Mac. Click Guest User in the sidebar and then select “Allow guests to log in to this computer.” Also, click Login Options and make sure Automatic Login is turned off (it’s locked off when FileVault is enabled, which we strongly recommend) and Display Login Window As is set to List of Users.Īpple says it can’t repair a Mac that has Find My Mac enabled, presumably due to Activation Lock preventing certain types of fixes, although some people have pointed out that this requirement is also useful for proving that you own the Mac and know the necessary Apple ID password. Click the lock icon at the lower left of the preference pane to unlock the pane. Instead, head to System Preferences > Users & Groups. Don’t give a repair tech your admin password if possible because that gives them full access to all your data. Enable Guest Accessįor some problems, the repair technician may need to verify that your Mac functions normally after the repair-imagine trying to verify that each of the keys on the keyboard work. Also, if a broken screen prevents you from using it, try using Target Disk Mode to make your backup to another Mac. If your Mac laptop boots but can’t be used due to a broken keyboard or trackpad, remember that you can attach an external keyboard and mouse. (A third backup to an online service like Backblaze is also a good idea, but it won’t help in this scenario unless something happens to both your other backups.) That second backup protects you against the first failing when you try to restore-it’s uncommon but not unknown. We recommend both using Time Machine and making a duplicate using an app like SuperDuper or Carbon Copy Cloner. ![]() Since you’re already backing up (right?!?), this should mostly be a matter of updating your backups. ![]() There’s no guarantee that you’ll get the same Mac back with the same internal storage. The one thing you must do is make a backup of your data, or preferably two. If that’s the case, complete as many as you can. Depending on what’s wrong with your Mac, you may not be able to perform all-or any-of these tasks. Apple needs to be able to use the Mac sufficiently to determine that it works.But you’re using a password manager, aren’t you? This is especially true if you store passwords in an insecure way. You need to protect your data from prying eyes. ![]() The Mac could be lost or damaged while it’s out of your control, or the repairs might require replacing the Mac’s internal drive or logic board (or even the entire computer), even if you don’t anticipate that as a fix. You need to protect yourself from data loss.Before you bring it into us, however, here are some steps that we-and Apple-highly recommend that you follow first. A repair is in your future, which entails bringing the Mac to us, your Apple Authorized Service Provider. Keys on your MacBook Pro aren’t responding, there’s a crack on the screen, or the battery no longer holds enough of a charge to make it useful. ![]()
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